Privacy Policy

This Privacy Policy explains how Nevraqlyn Ltd ("Nevraqlyn", "we", "us", or "our") collects, uses, stores, and protects personal data when you visit the nevraqlyn.uk website or use the Nevraqlyn platform. By accessing the platform or submitting an access request, you acknowledge the practices described in this policy.

1. Data Controller

Nevraqlyn Ltd is the data controller for personal data processed in connection with this website and platform. Our registered address is 47 Moorgate Street, London, EC2R 6HE, United Kingdom. You can contact us at [email protected] or on +44 20 7946 0192.

2. Information We Collect

We collect personal data in the following ways:

  • Information you provide when completing the access-request or contact form, including your name, email address, and the content of your message.
  • Information provided during the onboarding process once your access request has been approved.
  • Technical data collected automatically when you visit the website, including IP address, browser type, operating system, and pages visited.
  • Communications you send to our support team by email, phone, or contact form.

3. How We Use Your Data

We use the personal data we collect to:

  • Process and respond to access requests and support enquiries.
  • Provide and maintain platform services for authorised users.
  • Communicate with you regarding your account, access status, or platform updates.
  • Improve the website and platform based on aggregated usage information.
  • Comply with applicable legal obligations.

4. Legal Basis for Processing

We process your personal data on the following legal bases under the UK General Data Protection Regulation (UK GDPR):

  • Contract: Processing necessary to provide platform access and fulfil obligations to you.
  • Legitimate interests: Processing necessary for our reasonable operational and security interests.
  • Consent: Where you have given explicit consent for a specific purpose, such as receiving platform communications.
  • Legal obligation: Where processing is required to comply with applicable law.

5. Data Sharing

We do not sell or rent your personal data to third parties. We may share your data with trusted service providers who assist us in operating the platform, subject to appropriate confidentiality and data-protection obligations. We may also disclose data where required by law or to protect the rights and safety of Nevraqlyn or its users.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact and access-request data is generally retained for up to three years from the date of last contact unless a longer retention period is legally required.

7. Your Rights

Under UK GDPR, you have the right to access, rectify, erase, or restrict processing of your personal data. You also have the right to data portability and the right to object to processing based on legitimate interests. To exercise any of these rights, contact us at [email protected].

8. Cookies

The Nevraqlyn website may use essential cookies to support website functionality. No third-party advertising or tracking cookies are used without your consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at this URL. Significant changes will be communicated to registered users by email where appropriate.

10. Contact

For questions or concerns about this Privacy Policy or how we handle your data, please contact: Nevraqlyn Ltd, 47 Moorgate Street, London, EC2R 6HE, United Kingdom. Email: [email protected]. Phone: +44 20 7946 0192.